About the Company
Perform the Customer facing role for security operational teams having knowledge & experience on security product and support on IT Security based services to a specified group of external global/corporate customers.
Form an integral part of 24*7 rota to provide security in-life support.
Own complex customer issues and see them through to resolution.
Triage, Review, and implement standard security specific changes in line with.
Customer security policies and change control processes.
Troubleshoot complex network environments and providing detailed analysisand fixing issues within contractual obligation and SLA.
Perform routine assignments using established procedures.
Create documentation for support and operations tasks.
Ensure that all agreed communication, notification, updates are delivered intimely mannerKnowledge of device health monitoring tools and systems.
Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.
Collaborate and share knowledge with other Engineers and Administrators onthe support floor.
You’ll have the following skills and experience:
Be passionate about technology and has a desire to constantly expand technical knowledge.
Be detail-oriented in documenting information and able to own customer issues through resolution.
Be able to handle multiple tasks and prioritize work under pressureDemonstrate sound problem-solving skills coupled with a desire to take onresponsibility.
Possess excellent written and verbal communication skills in English.
Technical Knowledge:
Intermediate to Master knowledge of:
Cyber Security Products within Cloud SIEM, Endpoint Security and Threat Intelligence domain.OSINT.
Threat hunting.
Holistic knowledge across listed technical domains, coupled with deep and mandatory knowledge in two or more of the following: Crowdstrike, Securonix, Splunk Enterprise/Cloud, Splunk SOAR, Trend Micro, Qualys, Microsoft Defender and/or hold relevant certifications.
AV solutions and Server & desktop endpoints SecurityTroubleshooting skill, security Incident response system, monitoring/analysis ofdevices.
Endpoint detection and response (EDR), managed threat hunting capabilitiesAbility to perform investigation of critical alerts & logs and ensure timelyresponse (malware)Vulnerability management and tools used in market.
Minimum of 4+ years of relevant experienceKnowledge of devices that operate at multiple levels of the OSI stackRouting protocols, security concepts and public cloud platforms.
Be knowledgeable in the application of current and emerging network softwareand hardware technology and protocols.